Privacy Policy

Effective Date: August 1, 2025

Introduction

Welcome to mbills, a product by Neural IT LLC (“Neural IT,” “we,” “our,” or “us”). Protecting your privacy and securing your personal information are fundamental commitments for us. This Privacy Policy explains how Neural IT collects, uses, discloses, and safeguards your personal data when you visit or use the mbills website and related services.

By accessing or using mbills, you agree to the terms outlined in this policy.

Who We Are

mbills is a specialized medical billing service developed and operated by Neural IT LLC, a company headquartered in New York. Neural IT has been a trusted leader in technology-driven medical and legal billing outsourcing since 2004.

Neural IT complies with rigorous industry standards and holds certifications including:

HIPAA (Health Insurance Portability and Accountability Act) compliant for safeguarding Protected Health Information (PHI)
GDPR (General Data Protection Regulation) compliant, ensuring the protection of personal data for individuals in the European Union
SOC 2 certified, confirming strong controls over security, availability, processing integrity, confidentiality, and privacy
ISO 27001 certified, demonstrating best practices in Information Security Management
Rated A+ by the Better Business Bureau (BBB) for excellence in business practices and customer service

When we mention “mbills,” “we,” “Neural IT,” or “us” throughout this policy, it refers to Neural IT LLC and its operations related to mbills.

Information We Collect

We collect and process personal data to provide and improve our services, ensure compliance, and maintain communication.

Personal Information You Provide

Contact details: name, email address, phone number
Professional details: practice type (e.g., solo therapist, diagnostic facility), billing information, and related data you submit through forms or during communication
Payment information for billing and invoicing (handled via secure third-party processors)

Automatically Collected Information

Usage data: IP address, browser type, pages visited, time spent, and interaction data collected via cookies and analytics tools
Device information: operating system, device identifiers, and other technical details

Sensitive Data

Health-related data provided only if necessary and treated in compliance with HIPAA and applicable laws

Mobile Information & Third-Party Sharing

We do NOT share any mobile phone information collected through our services with third parties or affiliates for marketing or promotional purposes. All data categories, except for text messaging originator opt-in and consent records, are strictly confidential and will never be disclosed or sold to any external entities.

The SMS opt-in data is maintained solely to ensure compliance and to deliver authorized communications.

Clients and subscribers always have the right to opt out of receiving SMS messages at any time by replying STOP or following the opt-out instructions provided. Message and data rates may apply as per your carrier’s terms.

We are committed to respecting your privacy and ensuring transparent communication without any unauthorized data sharing.

How We Use Your Information

We use your data for the following purposes:

To provide, maintain, and improve mbills’ billing and revenue cycle management services
To communicate with you regarding service updates, billing inquiries, and support requests
To comply with legal and regulatory requirements, including healthcare regulations
To protect against fraud, unauthorized access, and other security threats
To analyze service usage for internal business improvements and reporting

Legal Basis for Processing (GDPR Compliance)

If you are an EU resident, Neural IT processes your personal data based on:

Your consent
The necessity to perform a contract (our service agreement)
Compliance with legal obligations
Legitimate interests such as fraud prevention and business improvements

Data Sharing and Disclosure

Neural IT does not sell or rent your personal information. We share data only with:

Trusted service providers and partners who assist in delivering our services under strict confidentiality and data protection agreements
Legal authorities if required by law or to protect our rights
Third parties in anonymized or aggregated form for analytics and research

Data Security

Protecting your data is paramount. Neural IT employs robust security measures, including:

Encryption of data in transit and at rest
Multi-factor authentication and strict access controls
Regular security audits and vulnerability assessments
Secure data centers compliant with industry standards

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including legal and contractual obligations. Upon request or when no longer needed, your data will be securely deleted or anonymized.

Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

Right to access, correct, or delete your data
Right to restrict or object to processing
Right to data portability
Right to withdraw consent where applicable
Right to lodge a complaint with a supervisory authority

To exercise your rights, please contact us at: [email protected]

Cookies and Tracking Technologies

mbills uses cookies and similar technologies to enhance website functionality, analyze usage, and personalize your experience. You can manage cookie preferences through your browser settings.

Children’s Privacy

Our services are not intended for children under 13 years old. We do not knowingly collect personal data from children.

International Data Transfers

Personal data collected may be transferred to and processed in countries outside your residence. Neural IT ensures appropriate safeguards are in place consistent with GDPR and applicable data protection laws.

Changes to This Privacy Policy

Neural IT may update this policy periodically. We will notify you by posting the updated version on this page with a revised effective date. We encourage you to review this policy regularly.

Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us:

Email: [email protected]